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Frequently asked questions
What are peptides and research chemicals?
Peptides are short chains of amino acids linked together by peptide bonds. These naturally occurring compounds play crucial roles in biological processes and are extensively studied for their potential applications in research. Peptides can range from just two amino acids (dipeptides) to longer chains, each with unique properties and research applications.
Research Chemicals encompass a broader category of compounds used for scientific investigation and laboratory research. At Peptidal, our research chemical portfolio includes:
SARMs (Selective Androgen Receptor Modulators) - These compounds selectively bind to androgen receptors in specific tissues, making them valuable for research into muscle and bone health applications.
SERMs (Selective Oestrogen Receptor Modulators) - These research compounds interact with oestrogen receptors in a tissue-selective manner, providing researchers with tools to study hormonal pathways and receptor interactions.
Nootropics - Cognitive research compounds that are studied for their potential effects on brain function, memory, and neurological processes.
Other Research Compounds - We also stock various other research chemicals including growth factors, enzymes, and specialised research molecules for diverse scientific applications.
All our products are manufactured to the highest purity standards and undergo rigorous third-party testing through Janoshik laboratories. These compounds are intended strictly for laboratory research purposes and are not for human consumption. Each product comes with detailed specifications, purity certificates, and proper handling guidelines to support your research objectives.
Our team can provide technical support and guidance to help researchers select the most appropriate compounds for their specific research protocols.
What purity levels do your products have?
All our research chemicals maintain high purity levels, typically 98%+ purity. Each batch comes with a Certificate of Analysis (COA) detailing the exact purity and composition.
Do you provide Certificates of Analysis (COA)?
Yes, every product comes with a detailed Certificate of Analysis from independent third-party laboratories, ensuring transparency and quality assurance for your research needs.
How quickly do you ship orders?
Orders are typically processed within 1-2 business days. UK delivery usually takes 1-3 working days via Royal Mail or courier services.
International orders require additional processing time for compliance verification and documentation. Processing typically takes 3-5 business days, with shipping times varying by destination country (usually 5-14 business days via tracked international services). We'll provide tracking information and estimated delivery times once your order ships. Please note that customs clearance may add additional time depending on your local authorities.
Do you ship internationally?
Yes, we offer international shipping to select countries in addition to our UK services. International orders are subject to additional compliance checks and may require specific documentation. Shipping availability depends on your country's regulations regarding research chemicals. Please contact us before placing an international order to confirm shipping eligibility and discuss any specific requirements for your location.
What payment methods do you accept?
We accept major credit cards, debit cards, and bank transfers. All transactions are processed securely through encrypted payment systems. We also accept crypto payments.
Are your products legal?
Our research chemicals are sold in compliance with UK and international regulations for research purposes only. They are not intended for human consumption and must be used in appropriate laboratory settings.
What are the age restrictions?
You must be 18 years or older to purchase research chemicals. All orders are subject to age verification.
Are your products MHRA compliant?
Yes, our products and operations comply with MHRA (Medicines and Healthcare products Regulatory Agency) guidelines for research chemical distribution.
How should I store the products?
Proper storage is essential to maintain the integrity and stability of your research compounds. Different product types require specific storage conditions:
Peptides:
Store in a freezer at -20°C or below for long-term storage
Once reconstituted, store in refrigerator at 2-8°C and use within 2-4 weeks
Keep away from light and moisture
Store in original vials with proper sealing
SARMs (Selective Androgen Receptor Modulators):
Store at room temperature (15-25°C) in a dry environment
Keep in original packaging away from direct sunlight
Ensure containers are tightly sealed to prevent moisture exposure
Avoid extreme temperature fluctuations
SERMs (Selective Oestrogen Receptor Modulators):
Store at room temperature in a cool, dry place
Protect from light and humidity
Keep in original containers with secure lids
Maintain consistent storage temperature
Nootropics:
Most require storage at room temperature (15-25°C)
Keep in a dry environment with low humidity
Store away from direct sunlight
Some compounds may require refrigeration - check individual product specifications
General Storage Guidelines:
Always check the Certificate of Analysis (COA) for specific storage requirements
Keep all products in their original labelled containers
Store in a secure location away from unauthorised access
Maintain detailed storage logs for research documentation
Never store products in areas with temperature extremes or high humidity
Ensure proper ventilation in storage areas
Each product page has details regarding storage.
What is the shelf life of your products?
Shelf life varies by product but typically ranges from 2-5 years when stored properly. Peptides may have shorter shelf lives and require more careful storage. Contact us if you have any questions in regards to shelf life.
Can you provide research guidance?
While we cannot provide specific research protocols, we can offer general information about our products' properties and specifications. Always consult relevant scientific literature and safety guidelines.
What safety precautions should I take?
Always use appropriate personal protective equipment (PPE) including gloves, safety glasses, and lab coats. Work in well-ventilated areas and follow standard laboratory safety protocols.
How can I contact customer support?
You can reach our customer support team via email at customerservice@peptidal.co.uk - We typically respond within 24 hours during business days.
What if I receive a damaged product?
If you receive a damaged product, please contact us immediately with photos of the damage. We will arrange for a replacement or refund as appropriate.
Main Info
Returns
Peptidal upholds the highest standards of quality assurance throughout our operations. Given the specialised and delicate characteristics of our peptide products, we do not offer product returns. Should you receive an order containing missing items, incorrect products, or items that have been damaged during transit, we encourage you to contact our team at customerservice@peptidal.co.uk. Our customer service specialists are dedicated to ensuring you receive exceptional product quality, comprehensive support, and reliable delivery service.
Order modifications or cancellations must be requested via email prior to despatch. Once your package has entered the shipping process, we cannot accommodate cancellation requests. For enquiries or issues related to your purchase, please contact us directly at customerservice@peptidal.co.uk. Our team is ready to provide swift and comprehensive assistance.
We appreciate your trust in Peptidal.
Delivery
Orders are typically processed within 1-2 business days. UK delivery usually takes 1-3 working days via Royal Mail or courier services.
International orders require additional processing time for compliance verification and documentation. Processing typically takes 3-5 business days, with shipping times varying by destination country (usually 5-14 business days via tracked international services). We'll provide tracking information and estimated delivery times once your order ships. Please note that customs clearance may add additional time depending on your local authorities.
Payments
We are currently finalising our secure payment processing system to ensure the highest level of security and convenience for our customers.
Our payment processor will support multiple payment methods including:
Major credit and debit cards (Visa, Mastercard, American Express)
Secure online banking transfers
Digital wallet options
Disclaimer
All products sold by Peptidal are intended for research purposes only and are not for human consumption, therapeutic use, or any other application. These products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Our peptides are supplied for laboratory research and scientific study only. They have not been evaluated by the MHRA, FDA, or any other regulatory authority for safety or efficacy in humans.
By purchasing our products, you acknowledge that:
You are a qualified researcher or acting on behalf of a research institution
You understand the risks associated with handling research chemicals
You will use appropriate safety measures and equipment
You will comply with all applicable laws and regulations
Peptidal is not liable for any misuse of products
All products are sold with no warranty, express or implied. The purchaser assumes all responsibility for the safe handling, storage, and use of these research materials.
For research use only. Not for human or veterinary use. Keep out of reach of children and unauthorised personnel.
Privacy
At Peptidal, we are committed to protecting your personal information and respecting your privacy rights in accordance with UK GDPR and Data Protection Act 2018.
Information We Collect:
Contact details (name, email, phone, address) for order processing and delivery
Payment information (processed securely by our payment provider)
Order history and product preferences to improve our service
How We Use Your Information:
Process and fulfil your orders
Provide customer support and respond to enquiries
Send order confirmations and delivery updates
Comply with legal and regulatory requirements
Data Protection:
Your data is stored securely and never shared with third parties for marketing purposes
We use industry-standard encryption to protect your information
You have the right to access, correct, or delete your personal data
We retain your information only as long as necessary for business and legal purposes
Your Rights: You can request access to your data, request corrections, or ask for deletion by contacting us at customerservice@peptidal.co.uk.
For our complete privacy policy, including details about cookies and data retention, please contact us directly.
