Please confirm the following before entering our site:
Main Info
Returns
Peptidal upholds the highest standards of quality assurance throughout our operations. Given the specialised and delicate characteristics of our peptide products, we do not offer product returns. Should you receive an order containing missing items, incorrect products, or items that have been damaged during transit, we encourage you to contact our team at customerservice@peptidal.co.uk. Our customer service specialists are dedicated to ensuring you receive exceptional product quality, comprehensive support, and reliable delivery service.
Order modifications or cancellations must be requested via email prior to despatch. Once your package has entered the shipping process, we cannot accommodate cancellation requests. For enquiries or issues related to your purchase, please contact us directly at customerservice@peptidal.co.uk. Our team is ready to provide swift and comprehensive assistance.
We appreciate your trust in Peptidal.
Delivery
We use Royal Mail and DHL courier services to deliver orders. Delivery to any address in the UK takes just 1-3 business days, ensuring you receive your order quickly and efficiently. Reliable shipping with every purchase.
Payments
We are currently finalising our secure payment processing system to ensure the highest level of security and convenience for our customers.
Our payment processor will support multiple payment methods including:
Major credit and debit cards (Visa, Mastercard, American Express)
Secure online banking transfers
Digital wallet options
Disclaimer
All products sold by Peptidal are intended for research purposes only and are not for human consumption, therapeutic use, or any other application. These products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Our peptides are supplied for laboratory research and scientific study only. They have not been evaluated by the MHRA, FDA, or any other regulatory authority for safety or efficacy in humans.
By purchasing our products, you acknowledge that:
You are a qualified researcher or acting on behalf of a research institution
You understand the risks associated with handling research chemicals
You will use appropriate safety measures and equipment
You will comply with all applicable laws and regulations
Peptidal is not liable for any misuse of products
All products are sold with no warranty, express or implied. The purchaser assumes all responsibility for the safe handling, storage, and use of these research materials.
For research use only. Not for human or veterinary use. Keep out of reach of children and unauthorised personnel.
Privacy
At Peptidal, we are committed to protecting your personal information and respecting your privacy rights in accordance with UK GDPR and Data Protection Act 2018.
Information We Collect:
Contact details (name, email, phone, address) for order processing and delivery
Payment information (processed securely by our payment provider)
Order history and product preferences to improve our service
How We Use Your Information:
Process and fulfil your orders
Provide customer support and respond to enquiries
Send order confirmations and delivery updates
Comply with legal and regulatory requirements
Data Protection:
Your data is stored securely and never shared with third parties for marketing purposes
We use industry-standard encryption to protect your information
You have the right to access, correct, or delete your personal data
We retain your information only as long as necessary for business and legal purposes
Your Rights: You can request access to your data, request corrections, or ask for deletion by contacting us at customerservice@peptidal.co.uk.
For our complete privacy policy, including details about cookies and data retention, please contact us directly.
